Managed Service Plan

Managed Service Plan


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Wouldn’t it be nice to have an IT service provider that fixes a problem on your network before you even knew there was a problem? How much time and money do you think you would save if your IT service provider knew exactly what the problem was before they came on-site to fix it?

Source One Solutions is a comprehensive managed support service provider. We have the ability to monitor your entire network 24/7/365, remotely troubleshoot and fix problems, remotely deliver software updates and provide detailed reports on performance and problem areas all for one monthly fee. Upgrade your support plan with us to include unlimited break-fix support from our industry-certified technicians, and you have complete IT support for a fraction of what the in-house cost would be.

MANAGED SERVICE PLAN FEATURES

  • Source One Solutions plan (all inclusive network in a box–one monthly fee)
  • A team of certified network professionals available to address a wide range of network needs from high-end consulting and server support to desktop level-1 support issues
  • Assigned primary engineer to your account, designated backup engineer, plus the support of management when needed
  • Day-to-day support services for computers, networks, and servers (current MSP plans)
  • Automatic software updates to operating systems, anti-virus and malware protection
  • Monitoring systems allow us to set up alerts on your network to draw attention to pending or upcoming issues that need to be addressed
  • Remote response and support leading to a MUCH faster resolution rate
  • Project implementation
  • Planning and consulting